Last Updated: [31.08.2026]
This Refund Policy sets out the procedures and principles governing the cancellation of reservations and the refund of amounts collected via online payment, made through the website https://katarairportservices.com ("Site") or through other communication channels (phone, WhatsApp, email) with Katar Global Lojistik Turizm Otomotiv Taşımacılık İnşaat LTD. ŞTİ. ("Company" or "Katar Airport Services"). This Policy forms an integral part of the Terms of Service.
Company Information: Katar Global Lojistik Turizm Otomotiv Taşımacılık İnşaat LTD. ŞTİ. Address: İncirlik, Hürriyet Mahallesi 4274 Sokak No:8/A, Sarıçam/ADANA, Türkiye Tax Office / Tax No: YÜREĞİR VD / 7840296751 MERSİS No: 0784029675100001 Phone: +90 532 267 20 01 Email: info@katarglobal.com
Reservation cancellations are evaluated based on the time remaining before the scheduled transfer, as follows:
Time Remaining Before Scheduled Transfer | Applicable Rule |
|---|---|
24 hours or more | Full refund of the amount paid. |
Between 12–24 hours | 50% of the amount paid is refunded. |
Less than 12 hours / "no-show" | No refund is issued. |
Note: The periods and rates above reflect the Company's general policy; different cancellation terms may apply under corporate agreements or special promotions. The applicable rates will be separately confirmed in the reservation confirmation message.
Cancellation requests must be submitted via email (info@katarglobal.com), WhatsApp (+90 532 267 20 01), or phone, and must be confirmed in writing by the Company. Cancellation requests that are not confirmed will not be considered processed.
The amount paid will not be refunded in the following cases:
The User fails to appear at the designated meeting point at the scheduled time ("no-show"),
The cancellation notice is submitted outside the periods specified in Section 2,
The service has been fully rendered and used by the User,
The service is disrupted due to incorrect or incomplete information provided by the User (flight number, address, contact details, etc.).
Regardless of the cancellation period, the full amount paid will be refunded in the following cases:
The service cannot be provided due to a cause attributable to the Company (vehicle malfunction, driver unavailability, double booking, etc.),
The flight is cancelled by the airline (subject to supporting documentation),
A force majeure event (natural disaster, official government decision, general security situation, etc.) makes the transfer impossible.
Flight delays do not require cancellation; the Company reschedules the driver free of charge according to the updated flight time.
5.1. Once a refund request is approved, the amount is refunded according to the original payment method:
Online credit/debit card payments: Refunded to the original card via the virtual POS infrastructure of Türkiye İş Bankası A.Ş. Once approved by the bank, the refund is generally reflected in the cardholder's account within 3–10 business days. This timeframe depends on the processing times of the card-issuing bank and is beyond the Company's control.
Bank transfer/EFT payments: Refunded to the bank account provided by the User within 5 business days.
Cash payments: Refunded via a method agreed upon with the User (in-person or bank transfer).
5.2. Refunds are limited to the original payment method and card used; refunds cannot be issued to a different account or card. This restriction is a standard practice of the Türkiye İş Bankası A.Ş. virtual POS infrastructure, implemented for payment security and fraud prevention purposes.
For group reservations or reservations involving multiple vehicles/services, if some passengers do not participate, a partial refund may be issued for the amount corresponding to the cancelled passengers/vehicles, evaluated in accordance with the cancellation conditions set out in Section 2.
Providing the following information with your refund request will help expedite processing:
Reservation number or confirmation message,
Full name of the person who made the reservation,
Reason for the cancellation/refund request,
Supporting documentation, if applicable (e.g., flight cancellation notice)
Contact Channels: Email: info@katarglobal.com Phone: +90 532 267 20 01 / +90 322 332 95 10 WhatsApp: +90 532 267 20 01
If a refund request is denied or a dispute arises regarding the refund amount, the User may apply to the dispute resolution mechanisms specified in the Terms of Service (Consumer Arbitration Committees / Consumer Courts of Adana).
The Company reserves the right to update this Refund Policy without prior notice. The updated policy takes effect upon publication on the Site and applies only to reservations made after the publication date.
Contact: Katar Airport Services İncirlik, Hürriyet Mahallesi 4274 Sokak No:8/A, Sarıçam/ADANA, Türkiye Phone: +90 532 267 20 01 / +90 322 332 95 10 Email: info@katarglobal.com
